Shipping policy

Shipping Policy

We currently ship to all states, territories and regions of Australia, New Zealand and the surrounding islands (Oceania).
For all international orders outside of Australia, shipping and handling for orders above certain weight may need be quoted separately and may require additional shipping fees. Email info@headspasolutions.co with your order.
Note that all shipping, import duties, taxes, and customs fees are the responsibility of the recipient. We are not responsible for any delays caused by customs clearance.

We offer both air and sea shipping methods for B2B Starter Packages or bulk orders above a certain weight only.
Local national shipping rates will be calculated based on the shipping address, shipping method, and weight/dimensions of the order and shown at check out for all scalp care products and small tools. For larger, heavier devices, furniture and machines, it will be quoted by a preferred third party shipping/courier company on behalf of the client.
You will see the estimated shipping cost during the checkout process for orders from Oceania countries under certain weight limit. (Follow above instructions if you don't see estimated shipping at checkout out).
All prices listed on our website are exclusive of any local delivery, customs, duties, taxes, or fees related to international shipping, handling, or importing goods.
The customer is solely responsible for paying all such charges and for complying with the customs laws and regulations of their destination country. We are not responsible for any delays or issues that may arise from a failure to pay these fees or comply with import regulations.
By placing an order with us, you acknowledge and agree to these terms.

Orders are typically processed within 2-3 business days.
You will receive an email confirmation with tracking information once your order has dispatched.

Estimated delivery times vary depending on the shipping method and destination.
You can find estimated delivery times during the checkout process.
Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as weather delays or carrier issues.

You can track your order using the tracking number provided in your shipping confirmation email.
Tracking information will be available on the carrier's website.

If your order arrives damaged, please contact us within 5 days of delivery.
Please provide photos or videos of the damaged item and packaging with your order number referenced in the subject line and body copy.
We will work with you to resolve the issue, which may include a replacement or refund.
Upon receipt and physical inspection of the goods, HeadSpa Solutions will determine replacement, exhange or fixing of the faulty or damaged goods
All return shipping related costs will be the responsibility of the customer if the goods are deteremined NOT to be faulty or damaged
Shipping of genuine faulty or originally damaged items will be refunded to the customer once a shipping/postage receipt is verified. Email the receipt to info@headspasolutions.com

If you have any questions about our shipping policy, please contact us at info@headspasolutions.com